THREE O'CLOCK THOUGHTS

All sorted!!

Well....I have to say...after all the bungling and incompetence that I encountered on the VODAFONE customer service line I have been totally surprised by the swiftness and efficiency with which this problem was dealt with after I sounded off about it on this 'ere blog.

But credit where credit is due, they contacted me and they swiftly sorted out the mess. OK....it has taken umpteen phonecalls, 3 months and me to lose my marbles slightly but...better late than never,  the cavalry rode in and waved a magic wand and it's all sorted.

I have to say that I do think that certain people don't have the characteristics to work on help lines where they actually have to be nice to customers who are not always happy. It does no-one any good least of all the company they represent. It's funny because having spoken to the lady who has finally got the the bottom of the problem I feel that someone listened and therefore Vodafone have gone up on my estimation.

Go Vodafone.....!

PS: Yes , that is me writing this not the lady from Vodafone ...I am as keen to champion the good service as I am to report the poor!!!

Watch out Bear world...

There is another Johnson making bears now.. my sons's wife Louise and this is her very first attempt...and to be honest I think it's marvellous...he's called Bert and he's not perfect but he definitely has something . She designed this pattern from scratch with no help from me....he has quite a unique look which is very much individual and I told her his profile is so pretty I might pinch it myself...LOL. I think when she gets more understanding of how they go together she'll have a look that could be very popular. Isn't it nice when someone tries hard to achieve something and it works out as well as this. Rosie has adopted Bert and even nabbed one of my little knitted cardigans to keep him warm but I suspect Louises bears might be on a website sometime soon.....

Customer Services....that's a laugh!!

Ok...call me old fashioned..but I believe that as a customer I should be valued..and treated with respect up to a point. I don't believe the customer is always right...because quite clearly that is not correct. However complaints should be dealt with efficiently and a resolution must be reached which is satisfactory.

VODAFONE don't offer this level service....I joined them about 3 years ago after being with Orange for years and having no problems but i was lured by a cheaper deal. I had no issues to be honest until I recommended my son. The deal was that I get £50 incentive and he got a special tarriff. The first month I would pay his bill out of my bank as this was the deal...he paid me back and then he was to set up his own direct debit. That's when the trouble started...first off they didn't change the amount over so I continued to pay his bill...I asked them to change it 3 times and was assured it was done...then they do change it...all over to Olivers account and now he is paying my bill! I phone up and try to sort out the mess an this woman, called Maura, with a chip on her shoulder the size of Great Britain speaks to me like I am an idiot whose head zips up at the back and tries to tell me that I have no direct debit instruction set up ...and they don't have my bank details.....

UH? I have been paying them  by direct debit for 3 years! So Vodafone don't keep records....funny that?

So....if Mr Vodafone reads this please know that here is one  very brassed off customer who WON'T be renewing my contract ever again...

Oh and I'm writing my letter of complaint ...

Talking to Santa

Here are Rosie and Elizabeth at my house after sending notes up the chimney to  Santa at the 'North Pole' ...they  asked him lots of questions  and they 'knew' he was listening as the notes went up first try. Oh to be four again...isn't it magical!

A new MOTH BABY bear....

Here is my newest bear...she is the latest in the series of MOTH BABY fairy bears I have been making. I called her Ice Baby as I think she suits the winter season very well! She just under 9" and has been created using pure silk plush in an ivory shade. I have given her needle sculpted eye sockets and then added sleepy leather lids which can open wide. I made a shabby chic tutu in gray tulle with a hint of blue. She has long eyelashes for fluttering and has hand painted shimmery wings which I love making!! She has tiny hand sewn feet shaded and sculpted and a tiny top knot needle felted into her crown which I shadowed with an ice blue.

ICE BABY has now been adopted...thanks so much !!!

 

 

Season of goodwill ;0)

What is it about Christmas....? It OUGHT to be about giving and caring ...but instead all it seems to be about so far is buying stuff ,taking things back because you found out that what you bought for someone has all ready been bought by someone else. Hang on in ...it's only a few weeks more mayhem then we'll start thinking about Easter eggs!

NATALYA....a white bear for Christmas

This is NATALYA. She's a very pretty white alpaca girl who is 12 inches tall. She is quite a weighty bear with the prettiest face with pale pink shading on her cheeks and her paws.

I dressed her in a hand crocheted coat which I dyed a pale pearl grey. She has a sweet hand dyed net ruffle stitched into her 'hair' which suits her perfectly!!

Get in touch if you would like to own this pretty girl bear. NATALYA has now been adopted. Thanks so much!!

 

 
 

 

Look what's at the bottom of MY garden

Forget  your snazzy fishponds, gazebos, vegetable plots....chickens and sheds....I have FAIRIES at the bottom of MY garden...at least that's what my grand-daughters think after seeing this picture!!

Don't'cha just love 'em!!!

Wow..what a breath of fresh air!!

I just got my copy of The Teddy Bear Annual this morning..it's a lovely read and there are lots of great pictures ..including one of Colette,  a pretty bear I made just a while back!

I also must congratulate Dawn, the new editor of Teddy Bear Times..I look forward to seeing the 'new' TBT!!!

Celestina

This is Celestina who I have been working on for over a week. I have made her for a lady who has falleen in love with the Moth Baby bears. I am hoping she likes her...if she doesn't she might be available later in the week. I am continuing my series of Moth Baby Bears with an Ice Moth bear and a Luna Moth bear. I do need to get back to normal bears but I am SO loving making these...they are uplifting and so nice to make.